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Please report all Bugs! GrandPrix Race Manager Please report all Bugs!

Bug Report

This form is to report problems encountered with this software. If you have questions, comments or suggestions about GrandPrix Race Manager, please use our Feedback Form.

 

We strive to correct all bugs as quickly as possible and provide program patches to our users. In order to do that, some detailed information is needed from you to aid in our troubleshooting. In the form below, please give the specific detail as to the problem encountered and the events that led up to the problem.



Note: Before reporting a bug, please make sure that you have the latest program update.

Download the latest program update here


Your personal information will not be used in any other way or given to anyone else.

For more information, please check our Privacy Policy.


Required information
 
User Information
Title: Mr. Mrs. Miss Ms.
First Name:
Last Name:
E-mail:
Phone Number: US Non-US
Organization Type:
Organization Name:
 
Background Information
Software Version: (example 9.0.901.1 or 6.0.7)
Operating System:
Timing System: Fast Track The Judge NewBold RaceMaster
SmartLine Timestopper Other Serial Parallel Port
Unknown None
Solenoid Start Gate: Yes No
Start Light Tree: Yes No
Number of Lanes: 1 2 3 4 5 6 7 8
Race Method Used:
Race Date:
 
Problem Information

Problem, including error message:



Note: If you attach your "Error.log" file, then you do not need to enter the error message.
Attach a File (See note below):
   

Events that led up to the problem:

Security Code:
 
 


Note for Attaching a File: Attach the following files, as applicable to your problem. If you need to send more than one file, please ZIP them up into a single file before attaching them to this bug report.

File Location Comments
Error.log My Documents\Lisano Enterprises\GrandPrix Race Manager, unless you specified a different location for data, sample and images files during install Attach this file if you encountered an error message while running the program (not installing). There is usually no need to copy down the message or send a screen shot.
HardwareDebug.log Attach this file if you are having trouble using a timing system.
Your data file Wherever you created it. Attach this file if your problem pertains to any of the data in your data file.

This page last updated: February 26, 2010
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